{"id":5530,"date":"2022-07-19T06:14:50","date_gmt":"2022-07-18T22:14:50","guid":{"rendered":"https:\/\/w-wellness.com.my\/en\/?page_id=5530"},"modified":"2022-07-19T06:14:50","modified_gmt":"2022-07-18T22:14:50","slug":"refunds-returns-exchanges","status":"publish","type":"page","link":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/","title":{"rendered":"Refunds, Returns &#038; Exchanges"},"content":{"rendered":"<section class=\"av_textblock_section \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock  '   itemprop=\"text\" ><p><span style=\"font-size: 18pt;\"><strong>Refunds, Returns &amp; Exchanges<\/strong><\/span><\/p>\n<ul>\n<li><span style=\"font-size: 14pt;\"><strong>1. What is your return and exchange policy ?<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt;\"> Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply:<\/span><br \/>\n<span style=\"font-size: 14pt;\"> a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch) Sdn. Bhd.) within 14 days from the day you&#8217;ve received your parcel.<\/span><br \/>\n<span style=\"font-size: 14pt;\"> b) W Wellness must be contacted immediately if products are damaged as a result of shipping.<\/span><br \/>\n<span style=\"font-size: 14pt;\"> c) A detailed description of the damage must be provided to the Customer Care team.<\/span><br \/>\n<span style=\"font-size: 14pt;\"> To return, please Whatsapp us at +6012-277 8713 with your order number.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><strong>2. What items can&#8217;t be returned ?<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt;\"> Certain products will not be accepted for returns and exchange due to hygiene reasons.<\/span><\/li>\n<li><span style=\"font-size: 14pt;\"><strong>3. What&#8217;s the timeline for my exchange or refund ?<\/strong><\/span><br \/>\n<span style=\"font-size: 14pt;\"> For the vast majority of returns, it takes about 10-15 Business Days for us to get your package at the fulfilment centre, inspect your return, process it into inventory and for you to receive your exchange or refund.<\/span><\/li>\n<\/ul>\n<\/div><\/section><!-- \/wp:post-content -->","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-5530","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.10 - aioseo.com -->\n\t<meta name=\"description\" content=\"Refunds, Returns &amp; Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.10\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"W-Wellness | EN - Official Website\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Refunds, Returns &amp; Exchanges - W-Wellness | EN\" \/>\n\t\t<meta property=\"og:description\" content=\"Refunds, Returns &amp; Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2022-07-18T22:14:50+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2022-07-18T22:14:50+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary\" \/>\n\t\t<meta name=\"twitter:title\" content=\"Refunds, Returns &amp; Exchanges - W-Wellness | EN\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Refunds, Returns &amp; Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/refunds-returns-exchanges\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/w-wellness.com.my\\\/en\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/refunds-returns-exchanges\\\/#listItem\",\"name\":\"Refunds, Returns &#038; Exchanges\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/refunds-returns-exchanges\\\/#listItem\",\"position\":2,\"name\":\"Refunds, Returns &#038; Exchanges\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/#organization\",\"name\":\"W-Wellness | EN\",\"description\":\"Official Website\",\"url\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/refunds-returns-exchanges\\\/#webpage\",\"url\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/refunds-returns-exchanges\\\/\",\"name\":\"Refunds, Returns & Exchanges - W-Wellness | EN\",\"description\":\"Refunds, Returns & Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)\",\"inLanguage\":\"en-US\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/#website\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/refunds-returns-exchanges\\\/#breadcrumblist\"},\"datePublished\":\"2022-07-19T06:14:50+08:00\",\"dateModified\":\"2022-07-19T06:14:50+08:00\"},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/\",\"name\":\"W-Wellness | EN\",\"description\":\"Official Website\",\"inLanguage\":\"en-US\",\"publisher\":{\"@id\":\"https:\\\/\\\/w-wellness.com.my\\\/en\\\/#organization\"}}]}\n\t\t<\/script>\n\t\t<!-- All in One SEO -->\n\n","aioseo_head_json":{"title":"Refunds, Returns & Exchanges - W-Wellness | EN","description":"Refunds, Returns & Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)","canonical_url":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/","robots":"max-image-preview:large","keywords":"","webmasterTools":{"miscellaneous":""},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/w-wellness.com.my\/en#listItem","position":1,"name":"Home","item":"https:\/\/w-wellness.com.my\/en","nextItem":{"@type":"ListItem","@id":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/#listItem","name":"Refunds, Returns &#038; Exchanges"}},{"@type":"ListItem","@id":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/#listItem","position":2,"name":"Refunds, Returns &#038; Exchanges","previousItem":{"@type":"ListItem","@id":"https:\/\/w-wellness.com.my\/en#listItem","name":"Home"}}]},{"@type":"Organization","@id":"https:\/\/w-wellness.com.my\/en\/#organization","name":"W-Wellness | EN","description":"Official Website","url":"https:\/\/w-wellness.com.my\/en\/"},{"@type":"WebPage","@id":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/#webpage","url":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/","name":"Refunds, Returns & Exchanges - W-Wellness | EN","description":"Refunds, Returns & Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/w-wellness.com.my\/en\/#website"},"breadcrumb":{"@id":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/#breadcrumblist"},"datePublished":"2022-07-19T06:14:50+08:00","dateModified":"2022-07-19T06:14:50+08:00"},{"@type":"WebSite","@id":"https:\/\/w-wellness.com.my\/en\/#website","url":"https:\/\/w-wellness.com.my\/en\/","name":"W-Wellness | EN","description":"Official Website","inLanguage":"en-US","publisher":{"@id":"https:\/\/w-wellness.com.my\/en\/#organization"}}]},"og:locale":"en_US","og:site_name":"W-Wellness | EN - Official Website","og:type":"article","og:title":"Refunds, Returns &amp; Exchanges - W-Wellness | EN","og:description":"Refunds, Returns &amp; Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)","og:url":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/","article:published_time":"2022-07-18T22:14:50+00:00","article:modified_time":"2022-07-18T22:14:50+00:00","twitter:card":"summary","twitter:title":"Refunds, Returns &amp; Exchanges - W-Wellness | EN","twitter:description":"Refunds, Returns &amp; Exchanges 1. What is your return and exchange policy ? Accept returns for damaged or defective goods only. For a product to be eligible for return, the following conditions must apply: a) The issue must be reported to W Wellness (herein referring to W Wellness Sdn. Bhd. and W Wellness (SP Branch)"},"aioseo_meta_data":{"post_id":"5530","title":null,"description":null,"keywords":[],"keyphrases":{"focus":{"keyphrase":"","score":0,"analysis":{"keyphraseInTitle":{"score":0,"maxScore":9,"error":1}}},"additional":[]},"primary_term":null,"canonical_url":null,"og_title":null,"og_description":null,"og_object_type":"default","og_image_type":"default","og_image_url":null,"og_image_width":null,"og_image_height":null,"og_image_custom_url":null,"og_image_custom_fields":null,"og_video":"","og_custom_url":null,"og_article_section":null,"og_article_tags":[],"twitter_use_og":false,"twitter_card":"default","twitter_image_type":"default","twitter_image_url":null,"twitter_image_custom_url":null,"twitter_image_custom_fields":null,"twitter_title":null,"twitter_description":null,"schema":{"blockGraphs":[],"customGraphs":[],"default":{"data":{"Article":[],"Course":[],"Dataset":[],"FAQPage":[],"Movie":[],"Person":[],"Product":[],"ProductReview":[],"Car":[],"Recipe":[],"Service":[],"SoftwareApplication":[],"WebPage":{"id":"aioseo-web-page-63cbbef3a07e0","slug":"web-page","graphName":"WebPage","label":"Web Page","properties":{"type":"WebPage","name":"","description":""}}},"graphName":"WebPage","isEnabled":true},"graphs":[]},"schema_type":"default","schema_type_options":"{\"article\":{\"articleType\":\"BlogPosting\"},\"course\":{\"name\":\"\",\"description\":\"\",\"provider\":\"\"},\"faq\":{\"pages\":[]},\"product\":{\"reviews\":[]},\"recipe\":{\"ingredients\":[],\"instructions\":[],\"keywords\":[]},\"software\":{\"reviews\":[],\"operatingSystems\":[]},\"webPage\":{\"webPageType\":\"WebPage\"}}","pillar_content":false,"robots_default":true,"robots_noindex":false,"robots_noarchive":false,"robots_nosnippet":false,"robots_nofollow":false,"robots_noimageindex":false,"robots_noodp":false,"robots_notranslate":false,"robots_max_snippet":"-1","robots_max_videopreview":"-1","robots_max_imagepreview":"large","priority":null,"frequency":"default","local_seo":null,"limit_modified_date":false,"created":"2022-07-18 22:14:50","updated":"2026-06-23 04:09:03","ai":null,"breadcrumb_settings":null,"seo_analyzer_scan_date":null},"aioseo_breadcrumb":"<div class=\"aioseo-breadcrumbs\"><span class=\"aioseo-breadcrumb\">\n\t\t\t<a href=\"https:\/\/w-wellness.com.my\/en\" title=\"Home\">Home<\/a>\n\t\t<\/span><span class=\"aioseo-breadcrumb-separator\">&raquo;<\/span><span class=\"aioseo-breadcrumb\">\n\t\t\tRefunds, Returns &amp; Exchanges\n\t\t<\/span><\/div>","aioseo_breadcrumb_json":[{"label":"Home","link":"https:\/\/w-wellness.com.my\/en"},{"label":"Refunds, Returns &#038; Exchanges","link":"https:\/\/w-wellness.com.my\/en\/refunds-returns-exchanges\/"}],"_links":{"self":[{"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/pages\/5530","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/comments?post=5530"}],"version-history":[{"count":2,"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/pages\/5530\/revisions"}],"predecessor-version":[{"id":5532,"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/pages\/5530\/revisions\/5532"}],"wp:attachment":[{"href":"https:\/\/w-wellness.com.my\/en\/wp-json\/wp\/v2\/media?parent=5530"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}